Information

Exchange / Return Policy

For an Exchange:  

Contact us ASAP, and we will check if a replacement is available for you. If an exchange isn’t possible, you can return it for a full refund. 

For a Return:

We will email you a label to send back the item. Once we receive the item back in our warehouse, a refund will be processed. 

Refund:

Items that arrive with damage or manufacturing defects can be returned for a full refund, which includes all shipping costs. 

Please contact us within 30 days to notify us of any damages or problems or you forfeit your right to a full refund or exchange. 

30 Day Exchange / Refund Policy: 

All returns and exchanges will be subject to the 30 Day exchange policy.  Tweeterhead would like all our direct customers to be happy with their purchase.  Please inspect your item upon delivery to check for any damage during shipping or manufacture defects.  We have limited access for replacements.

Purchased from Another Vendor:

If you purchased a Tweeterhead product from another vendor and have problems with your item, please contact that vendor.  If you are not satisfied, we are happy to assist, but can not guarantee a resolution to the situation.

Didn’t like it? 

You can return an item if you did not like it for a refund minus a 50% restocking fee.  Return postage is the responsibility of the customer. 

Additional Information:

All items must be sent back in original packaging and include all parts and accessories.  If an item is sent back missing parts or damaged due to packaging incorrectly a fee may be assessed on your refund at our discretion. 

We are not responsible for any damage that occurs to the graphic box during shipping.  We may have an extra but can not guarantee it. 

Please be patient in processing your refund.  We will always try to be as quick as possible to process your refund, but this may take up to 30 days. 

We reserve the right to close a customer account for an excessive amount of returns not due to manufacturer damage or damage in shipping. 

Need a Replacement Part?

In most cases we can provide replacement parts for a small damaged part on at item.  Please inform us within 30 days of receipt of your item so we can request this from the factory.  Replacement items may take up to 12 weeks to be made and shipped out.  Please provide photos in your email to us so we can replace the correct part. 

Orders

Need to Cancel an Order: 

You may cancel an order at any time.  All cancelled orders are subject to a 25% restocking fee.    

Additional Order Information:

All items ordered at tweeterhead.com are pre-orders.  Each item will have its own estimated shipping date.  All shipping dates are subject to change due to longer production times, customs clearances, etc. 

We may be able to offer a wait list position if an item is sold out.  Please contact us if you are interested in being placed on a wait list. 

When is my balance due:

The balance of your order is due about two weeks prior to shipping.  You will receive an email reminder that the balance is due.  At that time, you will sign into your account to pay the balance due.  If the balance is not paid within two weeks of the reminder email your order will be cancelled and subject to 25% restocking fee. 

Shipping Fees:

Shipping fees can be found at tweeterhead.com simply by placing an item in your cart and entering your shipping address. 

All International taxes and duties are the responsibility of the buyer. 

Tracking:

You will receive an email with your tracking information once an order has shipped. 

 

Any additional questions can be asked through email at info@tweeterhead.com