Payment

Non Refundable Deposit (NRD):

All pre-orders will be subject to a $50 non-refundable deposit.

Paying in Full:

If you pay for your pre-order in full, you will save $50.00 off the suggested retail price (at checkout). 

Flex-Pay:

$50.00 NRD and the balance to be billed to you in equal monthly payments beginning the month after your deposit. 

Please email tweeterhead@tweeterhead.com if you have questions.

Shipping costs

Due to an increase in shipping prices throughout all major delivery companies, we’re unfortunately required to make adjustments in order to keep bringing you our quality products. We have done our best to mitigate cost to our customers but the reality of the current situation has caught up with us.

Beginning with Tweeterhead’s 2023 pre-orders, Shipping will be estimated and charged to the customer at the time of shipping. Some U.S. customers will have the shipping confirmed and deducted at time of sale, but in cases where we cannot determine the shipping amount, we will charge at time of shipping.

We will also be changing our international shipping to include only the U.K and Canada. (International shipping will be invoiced prior to your item being shipped.) INTERNATIONAL CUSTOMERS PLEASE NOTE that the shipping prices are only estimates until the time of shipping.

Regarding international territories outside of the U.K. and Canada, we are working hard to make it possible to ship to you and will update everyone when we are able. We apologize for any inconvenience this may cause our Tweeterhead family, but it is the best Tweeterhead can do to continue shipping internationally.

Thank you for making Tweeterhead.com your choice for premium products..

Please email tweeterhead@tweeterhead.com if you have questions.

Tracking

You will receive an email with your tracking information once an order has shipped. 

Please email tweeterhead@tweeterhead.com if you have questions.

Cancelling an order

We understand circumstances may lead to the need to cancel an order with us. You may cancel an order at any time, however all cancelled orders are subject to a $50 cancellation fee. Pre-orders are not excluded from the cancellation fee. Refunds will be processed between 30-60 of the date the refund request is received.

Please email returns@tweeterhead.com if you have questions.

For an exchange 

Contact us ASAP, and we will check if a replacement is available for you. If an exchange isn’t possible, you can return it for a full refund. 

Please email returns@tweeterhead.com if you have questions.

For a return

We will email you a label to send back the item. Once we receive the item back in our warehouse, a refund will be processed. 

Please email returns@tweeterhead.com if you have questions.

Refund

Items that arrive with damage or manufacturing defects can be returned for a full refund, which includes all shipping costs. 

Please contact us within 30 days to notify us of any damages or problems or you forfeit your right to a full refund or exchange. 

Exchange / Refund Policy:

All returns and exchanges will be subject to the 30 Day exchange policy.  Tweeterhead would like all our direct customers to be happy with their purchase.  Please inspect your item upon delivery to check for any damage during shipping or manufacture defects.  We have limited access for replacements.

Please email returns@tweeterhead.com if you have questions.

Purchased from another vendor

If you purchased a Tweeterhead product from another vendor and have problems with your item, please contact that vendor.  If you are not satisfied, we are happy to assist, but can not guarantee a resolution to the situation.

Didn’t like it? 

You can return an item if you did not like it for a refund minus a 50% restocking fee.  Return postage is the responsibility of the customer. 

Please email tweeterhead@tweeterhead.com if you have questions.

Additional information

All items must be sent back in original packaging and include all parts and accessories.  If an item is sent back missing parts or damaged due to packaging incorrectly a fee may be assessed on your refund at our discretion. 

We are not responsible for any damage that occurs to the art box during shipping.  We may have an extra but can not guarantee it. 

Please be patient in processing your refund.  We will always try to be as quick as possible to process your refund, but this may take up to 30 days. 

We reserve the right to close a customer account for an excessive amount of returns not due to manufacturer damage or damage in shipping. 

Please email returns@tweeterhead.com if you have questions.

Need a replacement part?

In most cases we can provide replacement parts for a small damaged part on an item.  Please inform us within 14 days of receipt and inspection of your item.  There is no guarantee we will have replacement parts.  Please provide photos in your email to us so we can replace the correct part if we have it in stock. 

Please email returns@tweeterhead.com if you have questions.

Giveaway/Contest Terms & Conditions

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. VOID WHERE PROHIBITED. OPEN ONLY TO ELIGIBLE ENTRANTS. IF YOU ARE ACCESSING A CONTEST/SWEEPSTAKES VIA YOUR WIRELESS DEVICE, DATA RATES MAY APPLY.

Sponsorship:  The contest/sweepstakes is sponsored by Tweeterhead, 1850 Alexander Valley Road, Healdsburg, CA 95448. (“Sponsor”). Internet participants: Contests/sweepstakes are intended for viewing and participation by all individuals from all areas except where prohibited (see below). Do not proceed with this contest/sweepstakes if you are outside of the eligible areas.

Eligibility: This contest/sweepstakes is open to all Internet participants who reside within the United States (unless the area of eligibility is defined differently for a specific contest/sweepstakes) during the specified contest/sweepstakes time period. Open only to individuals 18 years of age (or the age of majority in their state if older than 18) or older, with Internet access prior to the start date and time of the contest/sweepstakes. Employees, officers, directors, and agents of Sponsor and its parent, affiliated, and subsidiary companies, distributors, retailers, licensors, media partners, Internet servers and access providers, advertising and promotional agencies (collectively, “Sponsor’s Entities”) (and the immediate family members, including parents, spouses, children, siblings, and any members of the same household of all of the foregoing) are not eligible to participate or win. Void where prohibited by law. Subject to all applicable federal, state and local laws and regulations.

To Enter: During the specified contest/sweepstakes period (announced when the contest/sweepstakes is announced), you may enter in two ways: (1) by following the specified contest/giveaway rules of entry found on Tweeterhead’s Instagram/Facebook Limit one entry per person, household, IP address and/or email address for the duration of the contest/sweepstakes period regardless of the form of entry. Online entries must be received by the specified date and time to be eligible via this method of entry.  Any entry information collected from the contest/sweepstakes shall be used only in a manner consistent with the consent given by entrants at the time of the entry, with these Official Rules and with Sponsor’s Privacy Policy. False, fraudulent, or deceptive entries or acts will render entrant(s) and entries ineligible. By entering, the entrant agrees to be bound by these Official Rules, Sponsor’s Privacy Policy, and all decisions of Sponsor and Sponsor’s representatives in their sole discretion in all matters relating to this contest/sweepstakes.

Prize Details and Delivery: Specifics of the prize(s) as announced for the specific contest/sweepstakes. Odds of winning a prize are determined by a total number of eligible entries received. Limit one prize per person, household, IP address, and/or email address. Sponsor reserves the right to substitute prizes of equal or greater value at Sponsor’s sole discretion, or to end the contest/sweepstakes due to lack of participation (see below). All winners agree to pay shipping and all other costs for and in connection with any prize(s) granted by Tweeterhead during the contest/sweepstakes.  Please be prepared to provide us with a payment method. If you are a current client you can authorize us to charge your card on file.  All taxes are the responsibility of the winner. All prizes are for personal use only, non-transferable, with no cash redemptions and/or substitutions except at Sponsor’s sole discretion. If the winner prefers a specific quicker shipping method, they are responsible to notify us immediately and will also be responsible to cover the additional costs if any. Additionally, pursuant to applicable U.S. law, cash prizes will not be made to select persons who are prohibited from receiving such payments.

Winner Selection and Winner’s List/Official Rules: Potential prize (as defined in the specific contest/sweepstakes) winner(s) will be selected based on the method and criteria defined at the beginning of the specific contest/sweepstakes, after the specific date announced and announced on or about the date specified for the contest/sweepstakes. The winner(s) will be notified by e-mail and must respond to Sponsor by 5PM Pacific Time the next business day. Sponsor will make only one attempt to notify potential winner(s) of the contest/sweepstakes at the e-mail address provided by the entrant. If Sponsor does not receive a response to notification(s) for any reason by the specified time, Sponsor shall have the right, in its sole discretion, to select a new, potential winner. The winner(s) will be listed on the contest/sweepstakes page on the date specified for the contest/sweepstakes. Winner name requests will only be accepted after winner information has been posted on the contest/sweepstakes page. To request the winner’s name, please send a self-addressed, stamped business-sized envelope, by the date specified for the contest/sweepstakes with the name of the specific contest/sweepstakes to: Contest/Sweepstakes Winner List Requests c/o Tweeterhead, 1850 Alexander Valley Road, Healdsburg, CA 95448. The winner may be required to complete, sign, and return to Sponsor applicable tax forms, an affidavit of eligibility, a waiver of liability, and (where legally permitted) a publicity release within three (3) days of issuance of prize claim, if deemed necessary by Tweeterhead., or prize may be forfeited and offered to an alternate potential winner. Sponsor reserves the right to require winner to submit to a confidential background check to confirm eligibility as a condition of awarding the prize to help ensure that the use of any such person in advertising or publicity for the contest/sweepstakes will not bring Sponsor into public disrepute, contempt, scandal or ridicule or reflect unfavorably on Sponsor as determined by Sponsor in its sole discretion. Notification of winner status must be kept confidential until the winner is announced by Sponsor. Failure to comply with this requirement may result in disqualification.

Release of Liability: All entries become the property of Sponsor and may not be acknowledged or returned. If sent, acknowledgment of an entry does not indicate that the entry qualifies, only that the entry has been received. By participating, all entrants agree as follows: (a) to abide by these Official Rules, Sponsor’s Privacy Policy, and the decisions of Sponsor (all of which are at Sponsor’s sole discretion), which shall be final and binding in all respects; (b) to the use of their names, likenesses, biographical data, photographs, statements, voice, and address, (city and state or similar designation within winner’s country) by Sponsor and its designees if selected as a winner for advertising, promotional and other purposes in any or all media now or subsequently known throughout the world in perpetuity (and includes the right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, exhibit, and/or otherwise use or reuse (without limitation as to when or the number of times)) without compensation, permission, approval, or notification (except where prohibited by law); and (c) THAT SPONSOR AND SWEEPSTAKES ENTITIES, ITS MEDIA PARTNERS, AND ANY OF THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, ADVERTISING AND PROMOTION AGENCIES, INTERNET SERVERS AND ACCESS PROVIDERS, RETAILERS, DISTRIBUTORS AND SUPPLIERS, THIRD PARTY LICENSORS, AND EACH OF ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, AGENTS, AND EMPLOYEES (COLLECTIVELY, THE “RELEASED PARTIES”) SHALL HAVE NO LIABILITY AND SHALL BE INDEMNIFIED AND HELD HARMLESS FOR ANY DAMAGE, LOSS OR INJURY OR DAMAGE OF ANY KIND TO PERSON, INCLUDING DEATH, AND PROPERTY TO AN ENTRANT OR ANY THIRD PARTY RESULTING FROM PARTICIPATION IN THIS SWEEPSTAKES, WINNER SELECTION, WINNER NOTIFICATION, DISTRIBUTION OF THE PRIZE, ACCEPTANCE/POSSESSION OF THE PRIZE, AND THE USE OR MISUSE OF THE PRIZE. PRIZE IS AWARDED “AS IS” WITHOUT ANY REPRESENTATIONS OR WARRANTIES EXCEPT FOR ANY “IN THE BOX” WARRANTY THAT MAY BE PROVIDED WITH THE PRIZE.

The Released Parties are not responsible for: any incorrect or inaccurate entry information; technical malfunctions; failures, omissions, interruptions, deletions or defects of any telephone network, computer online systems, computer equipment, servers, providers or software, including without limitation any injury or damage to entrant’s or any other person’s computer relating to or resulting from participation in the contest/sweepstakes; inability to access Tweeterhead.com Site and/or any other website referenced herein; theft, tampering, destruction or unauthorized access to, or alteration of, entries; data that is processed late or incorrectly, or is incomplete, stolen or lost due to telephone, computer or electronic malfunction or traffic congestion on telephone lines or the Internet or any website or for any other reason whatsoever; or printing or other errors or problems that may occur in connection with the administration of the contest/sweepstakes, the processing of entries, the announcement of the prizes or in any contest/sweepstakes-related materials. The Released Parties are also not responsible for entries or mail that are illegible, lost, late, incomplete, damaged, inaccurate, stolen, delayed, misdirected, undelivered or postage due, or garbled or delayed by computer transmissions and all such entries are void.

By entering, the entrant releases and waives any claim(s) they may have against the Released Parties for any and all injuries, claims, damages, losses, costs or expenses of any kind (including without limitation attorney’s fees) resulting from or alleged to result from participation in this contest/sweepstakes and/or the acceptance, use, or misuse of any prize or parts thereof. Sponsor shall not be liable to winner or any other person for failure to supply the prize by reason of any act of God, any action, regulation, order or request by any governmental or quasi-governmental entity (whether or not the action, regulations, order or request proves to be invalid), equipment failure, terrorist acts, earthquake, war, fire, flood, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal) labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, international carrier issues or any other cause beyond Sponsor’s sole control. If for any reason, the contest/sweepstakes is not capable of running as planned or if infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures or any other causes, in Sponsor’s sole opinion, corrupts or affects the administration, security, fairness, integrity or proper conduct of this contest/sweepstakes, Sponsor reserves the right, at its sole discretion, to disqualify any individual implicated in such action and/or to cancel, terminate, modify or suspend this contest/sweepstakes or any portion thereof. In the event this contest/sweepstakes is canceled, Sponsor reserves the right to conduct a random drawing to award all remaining prizes from among all eligible, non-suspect entries received prior to the time of the action or event warranting such cancellation. If such cancellation, termination, modification or suspension occurs, notification will be posted at the Tweeterhead.com Site. The invalidity or unenforceability of any provision of these Official Rules shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.  CAUTION: Any attempt by an entrant or any other individual to deliberately damage any web site or undermine the legitimate operation of the contest/sweepstakes is a violation of criminal and/or civil laws and should such an attempt be made, Sponsor reserves the right to seek damages and other remedies from any such person to the fullest extent permitted by law. A potential winner may be requested to provide Sponsor with proof that he/she is the authorized account holder of the email address associated with the winning entry and that all eligibility requirements are met.

Limitation of Liability. WITHOUT IN ANY WAY INTENDING TO REVISE THE FOREGOING RELEASE OF LIABILITY, IN NO EVENT WILL THE RELEASED PARTIES BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO AND USE OF THE CONTEST/SWEEPSTAKES OR THE DOWNLOADING FROM AND/OR PRINTING MATERIAL DOWNLOADED FROM THE CONTEST/SWEEPSTAKES. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.

Binding Arbitration: As a condition of participating in the contest/sweepstakes, (a) entrant agrees to the limitation of liability and releases of liability herein, (b) all causes of action arising out of or connected with the contest/sweepstakes, or any compensation or credit to be provided, shall be resolved individually, without resort to any form of class action, (c) any and all claims, judgments, and awards shall be limited to actual out of pocket costs incurred, if any, and (d) in no event SHALL ENTRANT BE ENTITLED TO RECEIVE attorneys’ fees OR OTHER LEGAL COSTS OR EXPENSES.

Governing Law: Contest/sweepstakes is governed by the laws of the State of California without regard to its conflict of laws principles, with venue in Los Angeles, CA. Any controversy or claim arising out of or relating to these Terms and Conditions, Official Rules, or the contest/sweepstakes shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party.

NOTE: Internet entry must be made by the entrant only at the Tweeterhead’s facebook or instagram using . Entries made by any other individual or any entity, and/or originating at any other Internet web site or e-mail address, including but not limited to commercial contest/sweepstakes subscription notification and/or entering service site, will be declared invalid and disqualified for this contest/sweepstakes.

Use of script, macro or automated entry software or programs or any other means that subvert the entry process is prohibited and all such entries will be void.