Update and Lessons Learned!
I’ve seen a few posts recently about delayed shipping issues and just wanted to take a moment and give an update on some of our products, shipping etc.
First off, I just want to say that customer service is my top priority. I want Tweeterhead to remain a small company, so I can always have direct contact with my customers and their needs. It’s also the best way for me to gauge what products you want to see in the future, and what projects I should pursue. This means that my business is basically run by me alone. This includes everything from handling the licenses to packaging and shipping items to you. It can be tough at times, but as I said, I like the direct contact with you.
As Tweeterhead is approaching a year since our first release (Elvira debuted on Oct 26th 2013), I just wanted to share one very big thing I have learned:
I need to build in extra time in all of my schedule promises for unforeseen delays and shipping issues!
Elvira and Herman Munster in color and Black and White were smooth sailing, coming in on time and looking spectacular. Lily was a bit delayed but she is on the way. She is scheduled to be in the US at the end of this month and it is a top priority to get her off of the boat and onto a UPS or USPS truck immediately.
The Catwoman Maquette, which was due to ship in September, is also running a bit behind. I have to take the blame for this as I was planning according to our past releases, which were much smaller quantities. I didn’t think ahead that our production numbers for the general release would be as high as they are. Lesson learned: the more you order the longer it takes. That said, she is in production and looking really beautiful. All of the certificates have been signed by Miss Newmar and just like with Lily, we will begin shipping within days of her arrival to the US.
Batman is in production and is on schedule for his December release and the newest Elvira “Your heart belongs to Me”, which will be going on sale on Oct 23rd ,is already in production. Unless there is an unforeseen shipping or customs issue, they should both be delivered on time.
The main point of the message is that we’ve learned from these missteps and will do our best to avoid delays in the future.
In the meantime, stay tuned for the two brand new lines debuting at Comikaze (possibly three), and some fun additions to our Batman 66 and Munsters lines as well.
Based on your feedback, and in an effort to better support my customers, I’m happy to say that in 2015 we will be set up to take a deposit from you, and the balance can be paid when the item is shipped. I’m trying to get this set up sooner, but it’s a bit more difficult than setting up the back office shop.
I can always be reached at firstname.lastname@example.org. Besides making stunning maquettes, our goal is to make the collectors happy and make some friends and fans along the way!
Thanks for your time and if you have any questions, please don’t ever hesitate to get in touch!